Booking and refund terms

Submitting the booking form reserves a seat for you. Your seat is confirmed once your payment reflects in full. If payment has not reflected within 48 hours of booking, or by the day before the session if that comes sooner, we may release the seat to the next person on the waitlist.

The fee covers participation in the session, the exercises and feedback described on our website, your personal Readiness Profile (emailed to you after the session, usually within 7 working days), and the meals and refreshments provided on the day. The order, timing and format of activities may be adjusted on the day to suit the group, and the depth of individual feedback may vary with group size and time available. It does not include travel, parking or other costs of getting to the venue.

• 7 or more days before the session: a full refund.
• Between 2 and 6 days before: a refund less a cancellation fee of 25% of the fee, or a free transfer to a later session.
• Less than 48 hours before, or if you don't attend: no refund, but you may transfer your seat to a later session once, or give it to someone else.

You may pass your seat to another graduate or job seeker at no cost. Email us their name, email address and cellphone number before the session and we'll issue the ticket in their name.

If we cancel or postpone a session, you may choose a full refund or a seat at the new date. If the venue or start time changes, we'll tell you as early as possible, and if the change means you can no longer attend, you are entitled to a full refund.

Approved refunds are paid by EFT into the account you nominate within 10 working days.

Once your payment reflects, we email you an entry ticket with a QR code to show at the door. Please arrive on time. The day runs to a schedule and late arrival may mean missing parts of it. We may ask anyone who disrupts the session or makes others unsafe to leave, without a refund.

Invited employers may observe parts of the session. By booking, you accept that observers may be present. Observers agree to keep what they see confidential and don't receive your details or profile unless you opt in to introductions. We take photos on the day, but we only use photos in which you can be identified if you gave your permission when booking. That permission is optional and doesn't affect your place or your experience. Our privacy notice explains this in full.

The Readiness Profile records our structured observations of how you took part in the day's exercises. It is for your development. It is not a psychometric assessment, it is not a qualification, and it does not guarantee employment or an interview with any employer.

Nothing in these terms limits your rights under the Consumer Protection Act or any other South African law.