Privacy notice

WorkBridge runs workplace readiness programmes for graduates and job seekers in South Africa. For the purposes of the Protection of Personal Information Act 4 of 2013 (POPIA), WorkBridge is the responsible party for the information you give us. Our Information Officer is Nthabeleng Chaba, who can be reached at nthabeleng@work-bridge.co.za.

• When you book a seat: your name, email address, cellphone number, current situation, qualification or field of study, what you hope to get from the day, and how you heard about us.
• When you join the waitlist: your name and email address.
• When you or your organisation contacts us: your name, organisation, role, email, phone number and message.
• On the day: the CV you choose to bring, and our structured observations of the exercises you take part in, which we use to write your Readiness Profile.
• Whether you give permission for photos of you to be used, and whether you'd like introductions to employers. Both are optional and separate.
• Payments: payment status, and the proof of payment you upload if you pay by EFT. Card details are handled by our payment provider and never reach us.
• After the session: the feedback you choose to give us, and your words if you agree to us publishing them as a testimonial.
• Website use: if you accept cookies, basic information about how you reached and used the site, collected by advertising and analytics tools.

• To manage your booking, take payment and send you what you need for the day.
• To run the session and prepare your Readiness Profile.
• To reply to enquiries from you, employers and education institutions.
• To introduce you to employers, only if you opted in to introductions.
• To tell you about future sessions, only if you have asked us to. You can unsubscribe at any time.
• To understand which adverts and pages work, only if you have accepted cookies.

Your Readiness Profile is shared with you. If you choose, when booking, to be introduced to employers we work with, we may share your profile and contact details with employers hiring for roles that fit you. You can withdraw that permission at any time by emailing us. Without it, we do not share your profile or our observations with any employer, university or other third party. It is a developmental tool. It is not a psychometric assessment and it does not guarantee employment.

Invited employers may sit in on parts of a session to see how the exercises work. This is part of how WorkBridge runs, and booking terms tell you about it before you pay. Observers agree to keep what they see confidential. They don't receive your name, contact details, CV or Readiness Profile unless you have separately agreed to introductions to employers. If being observed during a particular exercise makes you uncomfortable, tell the facilitator on the day and we'll do our best to accommodate you.

We take photos during sessions. We only use photos in which you can be identified on our website, social media and promotional materials if you have ticked the box giving your permission when booking. That box is optional and unticked unless you choose it, and saying no doesn't affect your place or your experience. We don't record video of participants. You can withdraw your permission at any time, and we'll stop using and remove photos of you that we control.

We may describe what happened in a session in general terms, for example the kinds of tasks participants found hardest, to improve the programme and explain our work. We never publish your name, your profile or anything that identifies you without your separate permission.

We never sell your information. We share it only as far as needed with the service providers who help us operate: - Supabase, which hosts our database and private file storage, in London, United Kingdom. - Vercel, which hosts our website, in London, United Kingdom. - Google Workspace, which we use for email. - PayFast, which processes online payments in South Africa. - Advertising and analytics tools (Meta, Google and TikTok), only if you accept cookies. - Employers we work with, only if you opted in to introductions.

Your information is stored in an access-controlled database that only the people who run WorkBridge can reach, through individual, secured accounts. Paper notes from the day are stored securely and destroyed once your Readiness Profile is complete.

• Your CV and our observation notes: up to 12 months after your session, then deleted.
• Your Readiness Profile: up to 12 months after your session, so we can send you another copy if you need one, then deleted. If you agreed to introductions, we keep it while that permission stands.
• Booking and payment records, including proofs of payment: five years, as tax law requires.
• Feedback: up to two years. Published testimonials stay up until you ask us to remove them.
• Photos: while we use them, or until you ask us to remove a photo of you.
• Waitlist and enquiry details: until you unsubscribe or ask us to delete them, and no longer than two years after your last contact.

You may ask to see the personal information we hold about you, ask us to correct or delete it, withdraw your consent, or object to us using it for marketing. Email nthabeleng@work-bridge.co.za and we will respond within a reasonable time. If you are not satisfied, you may complain to the Information Regulator (South Africa) at inforegulator.org.za.

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We may update this notice from time to time. The date at the top shows when it last changed.